Fulfillment and Delivery

Our standard business hours are Monday to Friday, 9am to 5pm. We aim to process and dispatch all orders within 2-3 working days, depending on stock availability. Typically, deliveries arrive within 5-7 working days after the order is placed; however, lead times may be longer for low-stock or made-to-order items.
We currently offer delivery within the UK, and we use Royal Mail and EVRI for shipping, opting for their 48-hour tracked services (unless otherwise stated). While we strive for timely delivery, occasional delays can occur due to factors beyond our control, such as severe weather or courier staff shortages. If your parcel does not arrive within a reasonable timeframe or the recipient has not received it, please contact us promptly so we can investigate with the courier.
Should you require faster delivery (e.g. next day delivery) please reach out via the "contact us" page on our website. We will do our best to accommodate your request; however, express shipping options will incur an additional charge.

Cancellation and Returns Policies

If you wish to cancel your order after placing it, please contact us as soon as possible via the "contact us" section on our website, ideally within 24 hours of your purchase. We will then process a full refund within 2-3 working days.
If your order has already been shipped, refunds can only be issued if the item is returned to us unused and in its original condition, within 30 days of delivery.

What packaging and candle vessels can I recycle or reuse?

All our void fill, tissue paper, product and gift boxes, cardboard packaging, and parcel tape are fully recyclable. (Please note: for magnetic gift boxes, remove the magnets before recycling the boxes with household waste.)
Our candle vessels are either recyclable or reusable. Before recycling or repurposing, any leftover wax should be cleaned away using hot, soapy water, and the wick and wick pad must be removed. These vessels can be reused as small planters for herbs or houseplants, trinket holders, and more, supporting our commitment to reduce waste through repurposing and recycling.
Please note: diffuser refills will be available from January 2026. We encourage you to keep your diffuser vessels for refills or reuse. Otherwise, the glass vessels can be cleaned and recycled via household glass recycling. The reeds and diffuser flowers should be disposed of as general household waste.